I asked if they would comp the resort fees and he said he would have to check and he would call me back within the hour (when I was going to check out). He was not nice and kind of snickered and said 'No!!' On check out morning I told the reservation manager on duty about the problems and asked if they would comp the room. Three hours of time wasted that could have been spent eating and gambling. I had to call maintenance to repair the safe, housekeeping to get enough bedding, toiletries and linens for 3 people. The shower had black mold at the top and threshold. So my friend and I were stuck with Room 22107 and I soaked my fee in two trash cans that I moved into the shower. Despite the signs all around the lobby that said Room Upgrades Available, the manager told me they were booked solid and could not give me another room. She sent the Housekeeping Manger to look and that manager told her she could not see a tub.

Went back to reservation desk and a different manager kept say yes, that Went to reservation counter and manager told me only the upper floor suites have tubs.Rebooked me into Room 22107 which he assured me had a tub. The first room had no tub and the phone didn't work. Soak my feet each night (bunions/blisters). Neopolitan suite for the extra space and website said it had a tub, which I need to I'm a Platinum member.I booked this trip (6/29-6/30) in April 2022 for me and two friends.

I have been staying at the Flamingo each year for the past 16 years.

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