Ability to effectively communicate in English.Prior cash handling & customer service experience is preferred.High School Diploma or Equivalent is required.Knowledge of all outlets and their hours of operation.Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice.Informs hotel customer about the property’s services and events.Responds to customer inquiries regarding hotel services, room rates, entertainment schedules & restaurants.Assist with checking rooms to verify the status of hotel reservations.Responsible for customer check out & accepts payment for settlement of all charges in compliance with hotel procedure.

Makes necessary baggage arrangements according to hotel procedures.Maintains cash bank and prepares daily deposit of funds in hotel bank and is responsible for the immediate posting of cash payments and provides LMS generated cash receipts for customer records.Registers customers into the hotel and checks them out at the end of their stay.Promote positive customer relations for all customer by providing prompt, courteous, and efficient service.Foster and promote a cooperative and harmonious work environment.Adhere to established company and departmental procedures, guidelines, and polices at all times.The Front Desk Representative represents the first point of contact with guests and handles all stages of a guest’s stay.

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