I went to the VIP lines and was rudely told to go back to 'my' line by both the cashier and the manager (this is the guy who claimed to be the Fin. Someone claiming to be the Finance Director was not competent enough to keep the ticket redemption machines full of cash thus leading to a line at the cashier station full of 100 or more people. Yall be safe and take care.Ībsolutely the worst customer service I have ever experienced. That's $90.00 dollars per minute! I felt like I needed to let people know so you won't fall for their bear trap. I can't think of any entertainment in this world that's worth $1,800 dollars for 20 minutes. I myself is high limit slot player and Charlestown is not worth your time and money. Told her she could of went to MGM National Harbor which is less than 10 minutes away from where she lives and save some time, risk of driving long distance, and gas. Where I come from.she got robbed, scammed, and ripped off etc. Wow, took her total of 3 hours of driving and less than 20 minutes there her money was gone.

She told me within 20 minutes, $1,800 dollars were all gone! Machine didn't give her anything in return and the most she got was 2 cherries worth $40 dollars. or one of its affiliates.Tell me what entertainment is worth $1,800 dollars and only lasted 20 minutes? ZERO!!! My sister from Alexandria drove 1 hr and half one way there to Charlestown, West Virginia to play $10 dollar high limit slot machine on Dec. All rights reserved. All hotels are either franchised by the company, or managed by Wyndham Hotel Management, Inc. Google Play and the Google Play logo are trademarks of Google LLC. App Store is a service mark of Apple Inc. Our customer service agents are also available at 1-80 to provide you with assistance with and information about our hotels and programs.Īpple and the Apple logo are trademarks of Apple Inc., registered in the U.S. However, if you encounter any difficulty in using our site, please contact us at We will work with you to ensure that you have full access to the information available to the public on our site. We strive to have a website that is accessible to individuals with disabilities. This website uses cookies so that we can remember you and understand how you and other visitors use this website, and in order improve the user experience.īy using this website, you consent to the use of cookies in accordance with the terms of our Privacy Notice.

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